Understanding the Find Care Provider Directory
and Cost Estimator Tools

You do not have to be a member and you do not have to log in to search the directory. If you do log in, results will be based on your network and location.

1. In your member account, select Find A Doctor.
   
   
   
   
2. Search for a provider by name, specialties or procedures in the search bar. You can filter search results on a variety of options.
   
   
   
   
3. To see more details, click View Profile and find a list of other accepted networks, specialties and expertise, provider credentials, awards and recognitions and affiliated facilities.
   
   
   
   
4. To rate your provider, go to Ratings & Reviews on the provider profile and select Review the Provider.
   
   
   
   
5. Check the Compare box next to View Profile of the providers to compare. You can compare up to four providers. Then, click the Compare button.
   
   
   

Now you can select your primary care provider online if you're logged into your account at lablue.com

Once the log-in process is complete, you will be taken to the provider directory at findcare.lablue.com and will be able to see options to pick an eligible primary care provider.

If you already have a Primary Care Provider (PCP), you can view the selection in your online account. Here’s how:

1. Log in at lablue.com
2. Click on the See Selection Summary link under the On This Plan heading on the left side of the page.




3. On the Primary Care Provider Selection page, you will see your name. Below that is the name of the current primary care provider you have selected.
4. To change your primary care provider, click the Change Your Selection button.




5. Then you will be taken to our provider directory.

Here's how to select or change your Primary Care Provider (PCP) in the provider directory:

1. In the provider directory, find a provider whose profile is marked with the phrase “Eligible to select as your Primary Care Physician”. You can enter "Primary Care Providers" as a search term to see a list of providers that are eligible Primary Care Providers.
2. When you’ve ready to make your selection, hit the Select button.
3. Once you’ve made your selection, the profile of the physician you chose will indicate your selection as Primary Care Provider.

The directory enhancements provide a seamless experience by integrating with the online member account and cost estimator tools. You can see cost estimates for common medical procedures or costs by billing code based on your own benefits so you can compare your options. Our cost tools help you anticipate your out-of-pocket costs and make informed decisions about your care.

The estimated costs are based on the negotiated rates with our network providers or on claims costs we paid for care provided in our most common network. Actual out-of-pocket costs depend on care and benefits at the time of service.

Log into your online member account at findcare.lablue.com or visit lablue.com to use these tools.

Search by procedure:

1. In your member account, select Cost Estimator on the left side of the screen.
   
   
2. Type what care you want to search in the search bar.
   
   
   
   
3. Choose a service under Procedure Costs that drops down automatically as you search.
   
   
   
   
4. Click on the provider for details on what you might pay for that service at that provider.
   
   
   
   
5. Check the Compare box next to View Profile to compare providers.
   
   

Search by billing code:

1. In your member account, select Cost Estimator on the left side of the screen.


2. Click Search by Billing Code to enter a code or type a short description of a billing code. (A billing code identifies a single service provided, which may only be a part of your total care. A complete visit or procedure may include multiple billing codes and negotiated rates.)
   
   
   
   
3. Click on the provider’s profile for more cost details. You will also see if this procedure requires prior authorizations.
   
   
   
   
4. Choose the appropriate place of service to see what your care may cost in that setting. Costs may vary at different places of services.
   
   
   

Download the Louisiana Blue mobile app from your App Store or Google Play today and use your same username and password to log in to your online account to get healthcare information at your fingertips!

*Cost estimator tools give you an idea of what your out-of-pocket costs may be. Your actual out-of-pocket costs may vary based on your care, your benefits at the time of service and many other factors explained in the tool. A cost estimate is not a guarantee of coverage. Please refer to your plan information or call Customer Service for assistance.

Blue Cross and Blue Shield of Louisiana Provider Directory and Cost Estimator tools are offered in partnership with Zelis, an independent company that administers the S365 tool for Blue Cross and Blue Shield of Louisiana and its subsidiaries.