Help Center

Common Questions

How do I find a doctor?
Please visit our Find a Doctor page to search for a physician.

How do I pay my bill?
Log in to My Account to see your bill and make a payment.

How do I order an ID card?
New ID cards can be requested through the phone at 1-800-599-2583 or by filling out our secure Member Inquiry Form.

How do I find my tax statements?
Your prior year health insurance coverage statement will be mailed to you by Feb. 28 of the following year.

Contact Us

Customer Service Hours

Our Service Centers are open at the following locations:

We are still here to assist you and want to share a number of ways you can reach customer service:

We encourage you to log in to your online account from home 24/7 to check balances, make payments or check claim status
Hear account information via the phone at 1-800-599-2583
Speak with a Customer Service Advisor by calling 1-800-495-2583, 8 a.m.-8 p.m., Monday-Friday
Click here for instructions on where to Mail in your payments

Compliance Department

Click here to contact the Compliance and Ethics Department.