Report Fraud, Waste and Abuse

Our nationally recognized Financial Investigations Department protects customers' interests by identifying, deterring and detecting all types of fraudulent and abusive activities. This team's effort saves Louisiana Blue and its members millions of dollars each year.

Our office investigates all matters of internal and external fraud on behalf of Louisiana Blue, as well as all other lines of business that we cover.

If your medical identity is stolen, your insurance information could be used by others to submit false claims under your name. You can protect yourself from fraud by monitoring your healthcare charges. Get the facts on medical identity theft.

You Can Help

• Request an itemized bill for health services
• Ask questions if you do not understand the bill
• Insist on a receipt that shows the balance if you are required to make a payment
• Check your Explanation of Benefits (EOB) closely to make sure dates and details of the medical services performed match your information

Reward Program

• Open to customers who report potential fraud, waste and abuse
• Referrals that result in substantial savings will be rewarded
• Monetary rewards are not given

Contact Information

• E-mail: fraud@bcbsla.com
  
  
• Fraud & Abuse Hotline:
  1-800-392-9249
  Call 24 hours a day, 7 days a week. You can remain anonymous. All reports received are confidential and you will never experience retaliation as a result of making a good faith report.
  
  
• Postal: 
  Blue Cross and Blue Shield of Louisiana 
  Attention: Financial Investigations Department 
  P.O. Box 98029 
  Baton Rouge, LA 70809-9029

To report suspected Medicare fraud, call 1-877-7SafeRx or 1-877-772-3379.