Accessibility Statement for LABlue.com

This is an accessibility statement from Blue Cross and Blue Shield of Louisiana and its subsidiaries, HMO Louisiana, Inc. and Southern National Life Insurance Company, Inc. (Louisiana Blue).

Conformance status
Our ongoing accessibility efforts aim to meet Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines not only help make web content accessible to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability.

Measures to support accessibility
Louisiana Blue takes the following measures to ensure accessibility of LABlue.com:

• Include accessibility throughout our internal policies.
• Regularly evaluate websites for compliance with accessibility standards.

Technical specifications
Blue Cross relies on certain technologies to conform with accessibility standards. Accessibility of LABlue.com depends on the following technologies to work with any web browser, assistive technology or plugins installed on most computers:

• HTML
• CSS
• JavaScript

Feedback
We welcome your feedback on the accessibility of LABlue.com. Please contact us in one of the following ways to let us know how we may improve accessibility:

• Phone: Customer Service toll-free, 1-800-495-2583 (Hearing impaired, 1-800-846-5277).
• Email: MeaningfulAccessLanguageTranslation@bcbsla.com
• Visitor Address: 5525 Reitz Ave., Baton Rouge LA 70809
• Social Media: bcbsla.com/social

Formal complaints
If you believe that Louisiana Blue, one of its subsidiaries or your employer’s health plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you have the right to take the steps outlined here, https://www.bcbsla.com/footer/nondiscrimination-notice.

This statement was updated on March 20, 2023.