BlueCare for Medicare Advantage Members

• Blue adVantage (HMO) | Blue adVantage (PPO) members can use BlueCare.
• You will have a $0 copay for your primary care provider visit when you sign in as a Blue Advantage member.
• Behavioral health visits are by appointment only. The copay varies by plan and will be charged after the visit.

You can use BlueCare to have online visits with medical and behavioral health providers. If you normally see a provider other than the one you see on BlueCare, you can choose to have a record of your BlueCare visit sent to your regular provider so he/she will know about it.

Medical Visits - BlueCare visits are good for treating routine, nonemergency health conditions like fever, sinus infections, stomach bugs, allergies, pink eye, cough, cold, flu symptoms, rashes and bladder infections. If necessary, BlueCare doctors can send a prescription for most medications to your pharmacy. You can also use BlueCare to check in with a doctor when you need follow-up care or have to travel. If you are having an emergency or a serious health problem, you should go to the nearest medical facility (clinic, urgent care, ER). As with any health service, follow your doctor’s advice. If you see a doctor on BlueCare, and he/she tells you that you should come into a doctor’s office or go to a hospital to get treated, you should do so.

Behavioral Health Visits - You can use BlueCare to have online appointments for behavioral health needs, including depression, grief, stress, life transitions, anxiety, and more. Simply log in and schedule a visit with a psychology or psychiatry provider who is trained and certified in telehealth.

Yes. In most cases, BlueCare doctors can give you a new prescription to treat most common conditions or a refill during your online visit. Some types of drugs cannot be prescribed in online visits. These drugs include mainly controlled substances (opioids/prescription-strength painkillers, muscle relaxers, etc.) and some other types of drugs.

As with any healthcare visit, the BlueCare provider will use his/her best judgment to decide which drug is most appropriate for your condition. Follow the provider’s advice. If you see a provider on BlueCare, and he/she tells you that you should come into an office to decide which drug is best for your health needs, you should do so.