Do I have a local representative?
What services are available to me online?
How can I find out which plan is right for me?
How can I find out detailed information about health conditions and procedures?
How do I register my group for AccessBlue?
Why can’t I change my employees’ address or other information in AccessBlue?
Can I view my bill online?
Where do I need to mail my Blue Cross or HMOLA payments?
How can I change my address with Blue Cross or HMOLA?
How do I terminate my Blue Cross or HMOLA policy?
Employer FAQs
Do I have a local representative?
All groups are assigned an account manager. Please contact the district office to inquire about your group’s account manager.
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What services are available to me online?
- All employers are automatically enrolled in the Standard Option when they register for AccessBlue. The Enhanced Option, Member Maintenance, is a voluntary employer option you may select when you register. If you want to change your current level of functionality, call 1.800.229.6499.
- Standard Option: Submit and review subsequent applications, including new hires.
- Enhanced Option, Member Maintenance: Process coverage terminations; order replacement membership materials for individual employees or for your group; review, approve or deny submitted employee change requests that affect group, such as address changes, account corrections, adding or dropping dependents; verifying coverage qualifications; and reporting other coverage.
You can also pay your group bill online through your bank’s system.
- At our Forms Library, you and can download the forms you need most often.
- Our Online Provider Directory, which is updated daily, gives you and your employees access to thousands of doctors and hospitals in the Blue Cross network.
- For prescription drug information, check out our Prescription Drug Program.
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How can I find out which plan is right for me?
Coverage AdvisorSM* is an easy-to-use online tools that helps you to make better decisions so you spend your healthcare dollars more wisely based on customized health profile information that you enter. Learn more.
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How can I find out detailed information about health conditions and procedures?
Healthcare AdvisorSM* is an easy-to-use online tools for AccessBlue users that helps you and your employees better understand their health care options. This unique tool features clear, accurate information about health conditions and procedures, plus tools and resources to help your employees take an active role in their health.
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How do I register my group for AccessBlue?
As an employer, you can register your group online. AccessBlue is a handy administrative tool you can use to review changes submitted by your employees, and to get new employees enrolled in your plan.
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Why can’t I change my employees’ address or other information in AccessBlue?
At this time only members have access to change their personal information; however, group administrators have access to review their group member changes.
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Can I view and pay my bill online?
You can pay your group bill online through your bank’s system. Be sure to include your current contract number in the account field stored under payee Blue Cross. Learn more on paying your group bill.
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Where do I need to mail my Blue Cross or HMOLA payments?
Blue Cross and Blue Shield of Louisiana
P. O. Box 261798
Baton Rouge, LA 70898-9029
HMOLA
P.O. Box 98024
Baton Rouge, LA 70898
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How can I change my address with Blue Cross or HMOLA?
Blue Cross and HMOLA must receive a written notice to make a change of address. The notice can either be a letter or change of status card and must include a signature. A notice to change an address with Blue Cross and HMOLA should be mailed to:
Blue Cross and Blue Shield of Louisiana
P. O. Box 98029
Baton Rouge, LA 70898-9029
HMOLA
P.O. Box 98024
Baton Rouge, LA 70898
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How do I terminate my Blue Cross or HMOLA policy?
A request to terminate a Blue Cross or HMOLA policy must be made in writing and mailed to:
Blue Cross and Blue Shield of Louisiana
Claims Department
P. O. Box 98029
Baton Rouge, LA 70898-9029
HMOLA
Claims Department
P.O. Box 98024
Baton Rouge, LA 70898
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*Healthcare Advisor and Coverage Advisor are powered by WebMD, an independent company that provides information on coverage and health topics for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.
